John Lewis urgently recall £670 pram over fears wheels could detach & injure kids as well as 2 ‘choking hazard’ clothes
PARENTS are being warned to ‘immediately’ stop using three John Lewis baby products – for fears their tots could ‘choke’ or be sent flying when a pram’s wheels come off.
The British department store issued the recall on two of their JoJo Maman Bébé baby clothing products due to a problem with the way the popper fastenings are attached.
This means the brand’s Embroidered Cord Dungarees & Top Set and Cherry Printed Cord Dungarees & Top Set are now seen as a choking hazard to babies.
Meanwhile they also warned the front wheels on their £670 Joolz Hub2 stroller may be at risk of ‘detaching’ from the chassis, which could result in injury to a child or parent.
While the store has said this is a ‘rare’ occurrence, they have issued the safety notice as this fault may cause a potential risk of the user losing control of the pram and causing harm.
The two colourful baby clothing items may also end up scratching an infant – another reason for this ‘important’ safety warning and all batch codes are being recalled.
John Lewis is now asking parents who purchased either one of these outfits between September 3 and September 25 this year to stop dressing their tot in them immediately.
Each clothing item can then be packaged up and returned to a local John Lewis & Partners store for a full refund or an exchange.
A spokesperson for John Lewis said: “We are very sorry that it has been necessary to recall this product, and for any inconvenience caused.”
Like the baby clothes, John Lewis is asking anyone who bought the pram between June 25 and September 24 this year to stop using the baby carriage immediately.
The specific batch of pushchairs that has been affected are serial numbers from HUB2CH-016488 to HUB2CH-016687.
If your stroller falls within this range, parents have been asked to contact Joolz customer service directly to arrange a free replacement of the chassis [frame] and collection of the old one.
Joolz said: “Out of caution and commitment to parents, we are taking this proactive step.
“We sincerely apologise for the inconvenience this may cause and thank you for your understanding and cooperation. Your child’s safety and your peace of mind are always our top priority.”
Shoppers can contact John Lewis on 03456 049 049, Monday to Friday between the hours of 9am – 5pm.
To reach out to Joolz about the stroller fault, you can email: service@joolz.com or call them directly on: 02045252638.
It comes after high street retailer Matalan has urgently recalled popular summer clothing items over fears customers could be injured.
And TK Maxx recently urgently recalled a kids’ swimming item that “could pose a risk of drowning.”
Your product recall rights
Chief consumer reporter James Flanders reveals all you need to know.
Product recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item
